Communications between Parallels and their chosen Order Processing Partner is problematic; I've been struggling for nearly two (2) weeks to have an already-authorized refund post to the account used to purchase a Parallels product. Here's a response from "Ujjwal" in Customer Support: "We have forwarded this concern to our Order Processing Partner but we have not heard from them yet. Once we have any response, we will forward the same to you." "Once we have any response..." Note he/she doesn't say "*when* we have a response". Nothing spells confidence and trust in customer relations than wishful thinking from an authorized customer rep. They're Johnny-on-the-spot when it comes to *taking* monies, but something far, far, less when refunding. A word to the wise. For the record: Parallels' product is wonderful; customer support is most decidedly not.