Black Screen - Can't Start in Safe Mode

M

Matthew Middione

Bit poster
I am having a problem with a Black Screen upon startup after XP SP3 Update. I know there is a problem with the Parallels Tools as the support information on this website details, but I can't start in Safe Mode by pressing F8 or even by going to Virtual Machine --> Safe Mode. It just starts up shows some white text (attached) for a brief moment and then goes to a black screen.

Mac OS X 10.6.7
Parallels is version 4. XP is SP 2, was trying to upgrade to SP 3 at the time.
8 GB of memory
(not sure what else I am forgetting)


Thanks,
Matt
 

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1. Mac OS Version: OS X 10.6.7
2. Parallels Build #: 4.0.3844 (May 5, 2009)
3. What kind of computer: MacBook Pro
4. Total Physical RAM: 8 GB
5. Hard Drives: 1
6. If you are using a BootCamp configuration or not: No
7. Did you upgrade from a BETA: No
8. With what Build did the problem start: Parallels Version 4.0
9. If Parallels Tools are installed: I believe so
10. Anything you have tried to get things working: Altering the resolution, re-ordering the boot order, starting in safe mode (all still results in black screen at start-up).
11. Anything specific about your set-up you think we should know: The problem came up when upgrading from Windows SP 2 to SP 3
12. If you are crashing, upload some crash logs: No logs to report (just a black screen).
13. If you are getting an error message type it in and then attach a screenshot.: see above
14. If you are having issues with a specific component (i.e. mouse, keyboard, monitor) tell us what it is.: Start-up
 
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