BLACK SCREEN upon launch on Laptop

I have a Mac laptop and use Parallels 14.1.0 with Windows 7. When I launched it today, the screen went black. There are no icons and I cannot access my files, nothing. Please help me resolve this...

 

Hi, please update your Parallels Desktop to the latest build 14.1.3 and check the issue.

 

Sorry I was using 14.1.3 version. But still having this problem on my laptop.

 

Then please try to reset your VM: go to Actions menu and choose Reset.

 

I reset my VM from my laptop but still, the problem is not persisting

 

Did you try this KB article?

 

Ok I will read it but can you please tell me how to edit or delete post

 

Pleas let me know which post you would like to remove/edit? I'll do it for you.
And also let us know the results after performing steps from the KB article above.

 

I have a Mac PC and use Parallels 14.1.0 with Windows 7. When I propelled it today, the screen went dark. There are no symbols and I can't get to my documents, nothing.

 

Hey Christopher, did you found any-solution or still, there are no symbols?
No one has replied to you, I also don't know the solution but just asking you.

 

Did you try to reset your VM?

 

I launched it today but the laptop screen went blank.

 

I launched it today but the laptop screen went blank.

 

Hello @AshleyS6 , please reinstall Parallels tools, please follow the knowledge base article https://kb.parallels.com/8969 to reinstall Parallels Tools.
Please follow the knowledge base article https://kb.parallels.com/en/121323 to collect the memory dump. if the issue still persist please let us know. Thanks, Parallels Team.

 

Hi, please create a support ticket https://kb.parallels.com/6571for the issue. Then collect technical report, a guest memory dump and send it to that ticket so that we can investigate further and help you out. Mention the 9 digit technical report id on that ticket. Please follow https://kb.parallels.com/9058 for sending technical report.

 

Hi, thanks for the info. Techissue , Tillybutton , Thecupnews , Primeservicess