Black Screen when installing Parallels for Mac Pro Edition

Discussion in 'Installation and Configuration of Parallels Desktop' started by DavidC96, Oct 7, 2021.

  1. DavidC96

    DavidC96 Bit poster

    Messages:
    3
    Was wondering if anyone else is experiencing this problem? When I download Parallels Desktop for Mac Pro Edition, all I see is one big black screen and nothing shows up.
     
  2. DebasmitaM

    DebasmitaM Forum Maven

    Messages:
    1,017
    Hello David, please create a support ticket https://kb.parallels.com/6571for the issue. Then collect technical report, a guest memory dump and send it to that ticket so that we can investigate further and help you out. Mention the 9 digit technical report id on that ticket. Please follow https://kb.parallels.com/9058 for sending technical report.
     
    Last edited by a moderator: Oct 21, 2021

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