Black Screen

[GillJ]

Hello can someone help me get support. I have a black screen and the instructions I have found don't make sense to me as I am not familiar with the aberations I just want to chat to a tech

 

[Maria@Parallels]

Hello can someone help me get support. I have a black screen and the instructions I have found don't make sense to me as I am not familiar with the aberations I just want to chat to a tech

Hello, when does the issue reoccur? Did you try this?