Black Screen

I downloaded Parallels to run Windows 11 to enable me to run my Sage program. It worked for 2 months and then I got the black screen. I am not great with computers, but I did download all the updates and I'm still getting a black screen and I have no idea how to fix it.
Just to confirm I paid for the program that only worked for two months, could not find a way to cancel the subscription. Because I couldn't get it working and didn't want to deal with it anymore. I again got charged for another years subscription and I still have a black screen.
Can someone from the Parallels team please reach out to me so I can fix this problem and use my Mac again!
 
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