Blue Screen of Death after latest Windows 10 update

Discussion in 'Windows Guest OS Discussion' started by KatrinaW, Mar 20, 2018.

  1. KatrinaW

    KatrinaW Bit Poster

    Messages:
    1
    Hi,

    My VM (Parallels 13 Desktop for Mac Home) is stuck on the Blue Screen of Death since the latest Windows 10 update. I have tried reconfiguring CPU/Memory and Graphics (as discussed is some previous troubleshooting threads) and have also attempted a system restore prior to the windows update (on the 3/11/2018) to no avail. I'm not sure how to proceed and am hoping Parallels can provide some support here. I'm also worried that software that I have previously installed on the VM will be erased if I create a new VM and re-install Windows.

    Cheers,
    Katrina
     
  2. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,357
    Hi @KatrinaW , do you have any snapshots taken before the issue happened? If yes, please try to revert to the previous snapshots by clicking Action > Manage Snapshots and check if that helps.
     
  3. JendrikG

    JendrikG Bit Poster

    Messages:
    6
    I also have that problem on two different workstations running Windows 10. Bluescreen
     
  4. AJ@Parallels

    AJ@Parallels Staff Member

    Messages:
    753
    Hello JendrikG, Kindly start the virtual machine and go to the top menu, click on Actions-->Take snapshot, again click on Actions--> Reset and check if it helps.
     
  5. JendrikG

    JendrikG Bit Poster

    Messages:
    6
    Hello,
    unfortunately this did not Work. Bluescreen Code : 0xc000021a
    Same on 2 different MacBooks, Bluescreens on both.
    When I boot up with deactivated Driver-signature they both boot up correctly.
    When I deinstall the Parallels-Tools Windows 10 boot up orrectly. It has something to do with some parallels drivers maybe.
    Both machines are my work-machines and must be running again by Sunday. I am a bit
    desperately.
    Parallels Desktop 13 Version 13.3.0 (43321)
     
  6. JendrikG

    JendrikG Bit Poster

    Messages:
    6
    is there no solution for that ? It has to do something with the parallels-tools. Please help me !
     
  7. PierreC4

    PierreC4 Bit Poster

    Messages:
    1
    Hello, I have the same problem. When windows 10 open, there is a blue screen and 0xc000021a code appeared.
    It's also my work computer and I absolutely need it to work! Did you manage to resolve the problem?

    (I'm sorry my english it's so bad , I'm french and totally desperate)
     
  8. JendrikG

    JendrikG Bit Poster

    Messages:
    6
    Hello Parallels, please help us to solve this problem. It is still existing !
     

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