BUG!!! Can't access Illustrator Mac from Windows 10 host !!!!

[Melissa1]

Hello,
I'm on mac el capitan. I'm running Parallels 11 with my virtual machine windows 10.
Parallels does not link with one of my applications (illustrator cc mac).
( all applications Mac are in The roaming appdata and parallels app from local c disque/ virtual machine EXEPT illustrator cc mac !)

How to restore it?
Thanks.
Melissa

 

[Manu@Parallels]

Hello Melissa1,
To investigate the issue further, we need you to submit a Problem Report and provide us with its ID number. Please follow this KB article to submit Problem Report: http://kb.parallels.com/9058 and provide us with generated ID number.

 

[Melissa1]

Hello Melissa1,
To investigate the issue further, we need you to submit a Problem Report and provide us with its ID number. Please follow this KB article to submit Problem Report: http://kb.parallels.com/9058 and provide us with generated ID number.

Hello Manu,
My version of parallels is a free trial and stop tomorrow.! I do not receive gratis assistance ( NO 30 trials!! enough a bug from parallels!!)
I can not generate a ID because I need to pay an assistance to receive ID number!!!!!
I DO NOT WANT TO PAY A NEW VERSION with assistance IF ANYBODY CAN RESOLVE MY ACTUALLY PROBLEME.
THIS IS TWO WEEKS THAT I WAIT AN ANSWER FROM THE FORUM!!!!!!

 

[Melissa1]

YOUR SERVICE DURING THE PERIOD OF TRYING IS REALLY DISTRESSING. I LOST A LOT OF MY TIME TRYING TO FIND A "SINGLE" SOLUTION TO THIS BIG BUG PARALLELS PROBLEM!!!!!