BUG: Screenshot Taking Tool is delayed

S

SergeiH

Bit poster
Hi, since a little while (one-two months?) the screenshot-taking tool ("bereich erfassen" in the german version) shows the "area selection" with quite a delay.
first I thought it is some performance issue of my mac, after fresh restarts, te behaviour remained, I waited for a while, whether it gets fixed.

Today, I realised that:
  • if I press right click and do "with delay of 1 sec" then the area selection appears immediately - and screenshot is taken 1 sec after I finished selecting the area for the screenshot.
  • if I poress "whith delay of 5 sec" then the area selection appears immediately - and screen is taken 5 sec after I finished selecting the area
  • if I just press the tool, the area selection appears with a delay of about 8 seconds, but then, the screenshot is taken immediately after I selected the area.
Expectation: if I just left-click the tool, I would like to get the area selection immediately
 
Hello,

Please reproduce the issue and collect a technical report :

  1. Enable detailed log messages: Click the Parallels Toolbox icon > Click on the little gearbox > Preferences > enable the "Use detailed log messages" checkbox" > click the "X" button on the left side to close the preferences box
  2. Collect a technical report: Click the Parallels Toolbox icon > Click on the little gearbox> Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in reply to this post.
 
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