The troubleshooting guide you're reading from isn't going to help. This problem has something to do with Office 365 not installing properly. No, it isn't corrupt, get that thought out of your mind already. I'd say more of a bug with the installer - but not corrupt. The fact that I have no live ID is a HUGE clue. I don't think it's Parallels. I have three Windows 7 VMs all created (inadvertently) from the same Windows CD. Only the original Windows 7 VM was able to obtain a live ID for Office 365 - the other VERY new VMs do not have the live ID. I have to wonder if there's a way to deactivate the old Windows 7 machines.