Can not connect to the applicance server

S

sj8716643

Bit poster
I found that I can not get access to parallels applicance server to download OS images, how can I fix this?
By the way, I have looked through the support page about this issue, and that is not working for me.
 
Hi, could you please let us know what kind of OS would you like to install on your Parallels Desktop, so that we could give you a link and assist you further. Thanks!
 
PaulChris@Parallels said:
Hi, could you please let us know what kind of OS would you like to install on your Parallels Desktop, so that we could give you a link and assist you further. Thanks!
Click to expand...
I want to have an Android image, but I could not find it via the Internet and the Parallels could not use for downloading for now.
Thanks for your help!
 
First of all, please check, that you are able to download Chrome OS using direct link in Safari:

http://download.parallels.com/desktop/appliances/ChromeOS-prl30.tar.gz

In case direct link did not work either - the issue is out of Parallels Technical Support scope and you will need to contact your internet provider.

In case, you can download Chrome OS installation source using the link above, the root cause is in Parallels Desktop application. Plese proceed with the instruction below:

  1. Open Terminal.app.
  2. Execute the command:

    "/Applications/Parallels Desktop.app/Contents/MacOS/prl_updater_ctl" download -u file -f http://download.parallels.com/desktop/v10/appliances.xml -p ~/ -ui -fo

    Example of correct output:

    Appliances.jpg


  3. Please try to download any VM using Parallels Desktop Wizard and check the issue.
Reference - http://kb.parallels.com/en/122928
 
ElizabethA said:
First of all, please check, that you are able to download Chrome OS using direct link in Safari:

http://download.parallels.com/desktop/appliances/ChromeOS-prl30.tar.gz

In case direct link did not work either - the issue is out of Parallels Technical Support scope and you will need to contact your internet provider.

In case, you can download Chrome OS installation source using the link above, the root cause is in Parallels Desktop application. Plese proceed with the instruction below:

  1. Open Terminal.app.
  2. Execute the command:

    "/Applications/Parallels Desktop.app/Contents/MacOS/prl_updater_ctl" download -u file -f http://download.parallels.com/desktop/v10/appliances.xml -p ~/ -ui -fo

    Example of correct output:

    Appliances.jpg


  3. Please try to download any VM using Parallels Desktop Wizard and check the issue.
Reference - http://kb.parallels.com/en/122928
Click to expand...
Thank you for information. I have tried it before I asked this question, it not worked. And just now I have tried it again, it still not works.
 
sj8716643 said:
Thank you for information. I have tried it before I asked this question, it not worked. And just now I have tried it again, it still not works.
Click to expand...
Hello,
Please email us the Problem Report ID as per kb.parallels.com/9058 along with the issue description to cs(at)parallels(.)com, so that one of our engineers can help you download the OS.
 
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