Can not enter my Account - Old Email Address no longer exists

Discussion in 'Account and Subscription Management' started by WolfgangT3, Nov 4, 2019.

  1. WolfgangT3

    WolfgangT3 Bit Poster

    Messages:
    1
    My old Email address no longer exists and I would like to log in to Parallels on my New MacBook.
    This is not possible since i can't remember the password and I can't reset it because I can't receive the Password-Reset-Mail. :(

    Is it possible to transfer my licence to the new Mail-Adress?

    Thanks in Advance!
    Wolfgang
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,380
    Hi,
    we can help you to change your email, please provide us with your old email and with the new one via the private message.
     
  3. AshleyO1

    AshleyO1

    Messages:
    1
    I need help transferring my license key to a new email account because the original email no longer exist. HELP!!
     
  4. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,380
    Hi, please provide us with your old email and the new one.
    Please send it via the private message.
     
  5. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,380
    Hey, thank you for your email.
    I've transferred your key to aow***@cr************gllc.com please check
     
  6. FGasnier

    FGasnier Bit Poster

    Messages:
    1
    Hi Maria, sorry for my bad English, I'm french.
    I have the same problem. I can't access the mail adress I used to buy my parallels desktop for Mac because I wrote a wrong mail adresse. I have the receipt of the bill, but I can't have the licence key.
    Can you help me ?
    Thank you very much.
     
  7. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,380
    Hi, will be glad to help you. Please send me your license key and the correct email address.
     
  8. JorgO2

    JorgO2 Bit Poster

    Messages:
    3
    I need help transferring my license key to a new email account because the original email no longer exist. HELP!! Thank you
     
  9. JorgO2

    JorgO2 Bit Poster

    Messages:
    3
    test
     
  10. JorgO2

    JorgO2 Bit Poster

    Messages:
    3
    old adress: lasteff-****hanie@web.de - the old account ist deactivated.
    Licence Key: B4X5DH-******-******-******-5K6DAZ
     
    Last edited by a moderator: Jan 14, 2020 at 7:43 PM
  11. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,380
    Hi, I've found your key, could please share new email where would you like to transfer your key. Thanks in advance.
     

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