Cancel and refund

Discussion in 'Account and Subscription Management' started by ChristieD, Jul 26, 2021.

  1. ChristieD

    ChristieD Bit Poster

    Messages:
    3
    Due to lack of access for quick some time, as well as lack of support reaching out three different ways over the last week, I'd like to know how to go about cancelling my account and getting a refund for the remainder of my subscription term. Please let me know.
     
  2. Maria@Parallels

    Maria@Parallels Kilo Poster

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    8,693
    Hello, please sorry for the delay in response.
    Could you provide us with your purchase order please?
     
  3. ChristieD

    ChristieD Bit Poster

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    #
    82954966
     
  4. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,693
    Hi, we've checked your purchase order and it has been done 19/11/15
    According to the Parallels Software return policy, we cannot accept a return if more than 30 days have passed since your purchase.
     
  5. Aillen

    Aillen Bit Poster

    Messages:
    2
    I am having the same issue here. I requested to cancel my subscription and refund for the remainder. I am not returning the product and requesting for the full refund. I am cancelling my subscription and requesting for the partial refund, so your return policy shouldn't be applied. Why would you show the monthly subsription fee and mention that it is cancellable anytime?
     

    Attached Files:

  6. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,693
    Hello, could you re-upload the screenshot please?
     
  7. Aillen

    Aillen Bit Poster

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    2
    Screenshot_20210814-123339_Chrome.jpg
     
  8. JustinW11

    JustinW11 Bit Poster

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    Hi your system auto-renewed my Parallels Toolbox sub. I did not want this to happen. Would you please cancel the sub and refund me? Thanks in advance.
     
  9. McallenT@Parallels

    McallenT@Parallels Staff Member

    Messages:
    209
    Hello @JustinW11, Please send a personal message with the reference number or the email address that was used at the time of purchase, so we can assist you with the refund. Thanks, McAllen.
     
  10. JustinW11

    JustinW11 Bit Poster

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    5
    justinwithrow@gmail.com should be the email. I was charged 54.11 on 10/15 to my ApplePay.
     
  11. JustinW11

    JustinW11 Bit Poster

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    5
    correction, the charge was on 10/5 and I just discovered it.
     
  12. JustinW11

    JustinW11 Bit Poster

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    5
    would you please delete this public post? I sent you a DM.
     
  13. JustinW11

    JustinW11 Bit Poster

    Messages:
    5
    what's taking so long to get back to me?
     

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