Cancel my subscription

Discussion in 'Account and Subscription Management' started by maram1, Jun 5, 2022.

  1. maram1

    maram1 Bit Poster

    Messages:
    4
    hello how can cancel my subscription and get my money back ????
     
  2. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,054
    Hello, please help us with your purchased reference number for refund.
     
  3. maram1

    maram1 Bit Poster

    Messages:
    4
    where can I find the purchased reference number?
     
  4. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,054
    Hello, you must have got an email from our billing partner Cleverbridge regarding the renewal to your registered email address. There you will find the purchased reference number.
     
  5. maram1

    maram1 Bit Poster

    Messages:
    4
    337479600
     
  6. McallenT@Parallels

    McallenT@Parallels Staff Member

    Messages:
    209
    Hello @maram1, Your refund request for order # 337479600 for SAR382.93 has been submitted for processing. Refunds take five to seven business days to appear on your account. The activation key 6J9YVS-XPYD72-T4N78X-CTVQ2Y-JPWNSZ from this order will be deactivated. Thanks, Parallels Team.
     
  7. maram1

    maram1 Bit Poster

    Messages:
    4
    hello.
    why didn't I get my refund yet? is there any problem ??
     
  8. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,054
    Hello, we initiated the refund on 6/8/2022. Kindly check with your bank if you still didn't get the refund referring to your refund invoice.
     

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