Hello. A few days ago I downloaded parallel desktop through the following email: saray.garcixxxxxxx@gmail.com. I would like to know if I was able to activate a trial period. If so, I would like to deactivate it and unsubscribe. Thank you.
Hello @Saray1, Upon verifying your account, you indeed enrolled on a Parallels Desktop Trial. Kindly note that it will expire automatically, and no further actions are required for deactivating it. Rest assured, you will not be charged for a subscription. Thank you!
Hello Asarsh, I was unable to unsubscribe from the renewal. I got a email today saying my subscription will renew in 30 days but when I going into my account, I couldn't find any of product purchased. I tried to follow the steps from support web to unsubscribe, but the options are not available for me. I do not know my Parallels Access license key. Please see the attached email and my account info. Could you please help me to investigate further to my account and cancel for my subscription? Thank you Nina
Hello @NinaW As requested, we have disabled the auto-renewal on your Parallels Desktop Subscription. Thank you!
Hello. i am unable to cancel my subscription and i havent used for 2 years but still my payment is automatically made. i would like a refund and please cancel my subscription . Thanks
Hello can you please unsubscribe my account . I was not able to find unsubscribe option Thanks in advance
Hello, There is no active license under your current email address. We have sent you a private message, please check it and provide us with the requested information. Best regards!
Hello! I started a free trial on May 19th 2024, but I want to cancel already. I do not want it to become a subscription after 14 days if I forget to do something. Please help me to end the trial immediately. Thankyou!
