Hello. A few days ago I downloaded parallel desktop through the following email: saray.garcixxxxxxx@gmail.com. I would like to know if I was able to activate a trial period. If so, I would like to deactivate it and unsubscribe. Thank you.
Hello @Saray1, Upon verifying your account, you indeed enrolled on a Parallels Desktop Trial. Kindly note that it will expire automatically, and no further actions are required for deactivating it. Rest assured, you will not be charged for a subscription. Thank you!
Hello Asarsh, I was unable to unsubscribe from the renewal. I got a email today saying my subscription will renew in 30 days but when I going into my account, I couldn't find any of product purchased. I tried to follow the steps from support web to unsubscribe, but the options are not available for me. I do not know my Parallels Access license key. Please see the attached email and my account info. Could you please help me to investigate further to my account and cancel for my subscription? Thank you Nina
Hello @NinaW As requested, we have disabled the auto-renewal on your Parallels Desktop Subscription. Thank you!
Hello. i am unable to cancel my subscription and i havent used for 2 years but still my payment is automatically made. i would like a refund and please cancel my subscription . Thanks
Hello can you please unsubscribe my account . I was not able to find unsubscribe option Thanks in advance
Hello, There is no active license under your current email address. We have sent you a private message, please check it and provide us with the requested information. Best regards!
Hello! I started a free trial on May 19th 2024, but I want to cancel already. I do not want it to become a subscription after 14 days if I forget to do something. Please help me to end the trial immediately. Thankyou!
Hello. i havent used for Parallel dekstop but still my payment is automatically made. i would like a refund and please cancel my subscription . Thanks Reference number : 479261486
hi I have to license for Mac I like to cancel one and get a pro version. how can make that happen because the support is very poor over the phone.
Hello. I am currently unable to cancel my subscription, and I have never used it. My payment is still being automatically made and I was last charged on 9/12/2024. I would like to get a refund and to cancel my subscription. To my understanding I do not own a product or a license, so I am confused why I am being charged payment. Thank you.
Hello, Thank you for reaching out. We could not find your license information using your email address. We have sent you a private message to request for additional information to proceed further with your request. Thank you.