Cannot access iMac from Parallels Access

Discussion in 'Accessing your Mac' started by LorettaM, Sep 23, 2015.

  1. LorettaM

    LorettaM Bit poster

    I am using Parallels for Mac 10.2 and Access 3.0.2 My MacBook Pro wakes and show up on my iPad and my iPhone. My iMac has the green light showing but does not appear as a choice on my iDevices. How to remedy this?
  2. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Hello @LorettaM Please update Parallels Access on your iMac to fix the issue.
    To update your Parallels Access to the latest build, follow the steps given below:
    1) Sign out from your Parallels Access.
    2) Restart your Windows PC.
    3) Sign in to your Parallels Access and check if you are able to install the latest update.
    You can refer this article to fix the issue.
  3. LorettaM

    LorettaM Bit poster

    As I wrote above, I am using a Mac computer but the link you sent was for Windows computers. I followed the instructions you sent. When I restart my computer and login into Parallels Access and check for updates the message I receive is that I have the latest version.
  4. Sorry for the inconvenience, but did you try this KB
    If yes, and it didn't help, please generate the Problem report using this KB and reply us with the report number.

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