Cannot Activate License

Hello,

I'm trying to activate my Parallels Desktop license on a new Mac after resetting my old one.

Now, when I try to activate it via the command line, I receive this error:

Failed to install the license: Unable to perform the operation. Your product license has reached the activation limit.

I no longer have access to the previous Mac because it was factory reset, and I can't deactivate the license from that machine.

Could someone from the Parallels team please help me reset or deactivate this license key from the old machine?

Here is my license key: ******-HAET52

Thank you in advance for your help!