Cannot Activate on a New Mac Studio

[JoelB11]

I have tried and tried to activate Parallels on my new Mac Studio. When asked for the license key, I enter it and get the green check. Once I click "Activate," I get another prompt that I have entered an upgrade key and to please confirm with my previous version. I enter that key, get a green check, and hit "Activate." I then get a message saying, "The previous activation key has not been accepted by the license server."

I am pretty certain my subscription is active.

I've been trying to activate for two days now and cannot get this to work and it seems like every year, when I do a clean install of macOS, I run into some weird issue with Parallels and trying to reinstall it. I usually get through it but nothing I do this time works.

 

[MarcusJ5]

I cannot upgrade my license to my new machine, its been three weeks, i think Parallels just wants to sell me another license.

SOMEBODY HELP!

 

[Adeboye Adeotan]

I cannot upgrade my license to my new machine, its been three weeks, i think Parallels just wants to sell me another license.

SOMEBODY HELP!

Hello MarcusJ5,

To aid in resolving this issue, we have sent you a private message requesting more information.

We will await your response.

 

[yemeen]

why do i get this msg "you have entered an upgrade key. Please confirm it with a key from the previous version"

 

[Pramesh Boodadoo]

why do i get this msg "you have entered an upgrade key. Please confirm it with a key from the previous version"

Hello,
As per our records and you have purchased Parallels Desktop Mac Pro Edition Upgrade, however you do not possess a previous Parallels Desktop key to use to activate the upgrade license.
Upgrade keys can be used to upgrade from previous versions of the software, hence they require the license key for one of the older versions and cannot be used standalone.
Additionally, it appears that you have contacted our Support Team, and the issue was resolved.
Thank you.