Cannot activate purchased Parallels, "no internet connection" message.

Discussion in 'Installation and Configuration' started by Jim18, May 24, 2023.

  1. Jim18

    Jim18 Bit Poster

    Messages:
    6
    Hello
    I recently purchased an OEM Unopened box PARALLELS 11 (due to my Legacy MAC OS (10.11.4) and Windows XP LEGACY requirements).
    I just installed it and was not able to activate it. (recieved "Please Check your internet connection, unable to activate).
    I WAS able to register it in my account on your site, but it will still not pass the screen activation on my MAC.

    The Key # was accepted by the install screen on my MAC, but I cannot get past the "no internet" screen to complete the activation.
    Please advise, Thank You
     
    Jim18, May 24, 2023
    #1
  2. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    201
    Hello,
    As a possible solution, kindly try the steps offered in this article: https://kb.parallels.com/en/113744
    Please let us know if the issue persists, after completing all the steps in the article.
    Thank you.
     
    Pramesh Boodadoo, May 26, 2023
    #2

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