Cannot activate toolbox on new mac

Discussion in 'Parallels Toolbox for Mac' started by DavidZ22, Jul 31, 2023.

  1. DavidZ22

    DavidZ22 Bit poster

    Messages:
    1
    I was able to move my Parallels Desktop license to my new mac with no issue, but toolbox will not move. After deleting toolbox on the old mac I tried activating it on the new one. It asked if I wanted to move it to the new mac and I agreed. It then says the license is associated with another account and cannot be activated.
     
  2. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    466
    Dear David,
    Thank you for the provided feedback.
    We have sent you a private message, please check it and provide us with the requested information.
    Best regards!
     

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