Cannot activate toolbox on new mac

Discussion in 'Parallels Toolbox for Mac' started by DavidZ22, Jul 31, 2023.

  1. DavidZ22

    DavidZ22 Bit poster

    I was able to move my Parallels Desktop license to my new mac with no issue, but toolbox will not move. After deleting toolbox on the old mac I tried activating it on the new one. It asked if I wanted to move it to the new mac and I agreed. It then says the license is associated with another account and cannot be activated.
  2. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Dear David,
    Thank you for the provided feedback.
    We have sent you a private message, please check it and provide us with the requested information.
    Best regards!

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