Cannot find my License on my.parallells.com

Discussion in 'General Questions' started by JoeB23, Oct 29, 2021.

  1. JoeB23

    JoeB23 Bit Poster

    Messages:
    2
    I have a subscription to Parallels Desktop Standard Edition. When I go to Account & Licenses I see my License Key and my email. When I use that email to log into my my.parallels.com account I only see a couple of legacy products that I owned in the past. I created a ticket #3073906 but I haven't receive a response yet. Since I cannot find my license I cannot access support by phone. Any help with finding my license would be very much appreciated.
    Thank you,
    Joe
     
  2. JoeB23

    JoeB23 Bit Poster

    Messages:
    2
    Can someone from Parallels please look into this? It's been 3 weeks since I opened a ticket and I've had no response. This post has been open for a week and a half. My ticket number is 3073906 and has all the info including screen shots.
     
  3. GampaA@Parallels

    GampaA@Parallels Staff Member

    Messages:
    236
    Hello @JoeB23, we have replayed you in personal message. Please replay in personal message. Thanks, Parallels Team.
     

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