Cannot Install... Downloads and Resets

Hello Terrax,

To attempt to resolve this issue, kindly perform the following actions:

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Please confirm to us if you have any VPN or antivirus applications installed on your Mac computer. If so, kindly uninstall temporarily or disable them before you attempt the actions below:

1. Open your web browser and paste in the following link to download the latest Toolbox installation image https://download.parallels.com/toolbox/v6/6.6.1-4908/ParallelsToolbox-6.6.1-4908.dmg
2. Double-click on the downloaded installer to launch the installation process.
3. Please let us know if the installation succeeds.

Should the installation fail, please perform the following actions to collect related log reports:

On your Mac, open Terminal (Applications > Utilities > Terminal) and execute the following commands one by one (you will need to enter your Mac password to run the first command; no symbols will be shown due to security measures, so just hit the keys and use Return):

sudo zip -r diagnostics.zip /Library/Logs/DiagnosticReports/
sudo zip -r toolboxlogs.zip ~/Library/Logs/prl.toolbox/
rsync --progress diagnostics.zip rsync://fe.parallels.com/abd73225baa6c71a255218cb09ffb55a/
rsync --progress toolboxlogs.zip rsync://fe.parallels.com/abd73225baa6c71a255218cb09ffb55a/​

We look forward to hearing from you soon.

 

Hello Michael,

Please collect a Technical report for our investigation.

To do this, reproduce the issue and collect a technical report (click the Parallels Toolbox icon > Settings (Gear) icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in reply to this post.