Report ID: 397472048 I want to reinstall Parallels tools to resolve my other issues with file sharing and clipboard. However, the installer reports errors every time I try to install. I tried installing from the prl-tools-lin.iso in Finder and from the terminal as root user. I cannot attach the log since my file sharing isn't working but the errors are mostly "Error: could not unload <prl_module> kernel module" in my /var/log/parallels-tools-install.log file. I am using the following: Parallels Desktop Version 17.1.2 (51548) Host: macOS Big Sur Version 11.6 Guest: Ubuntu 18.04 Kernel: 5.10.60-051060-generic
Hello, please refer to this KB article: https://kb.parallels.com/en/121370 to perform the Parallels Tools manual installation on Ubuntu VM.
As I already mentioned, I tried a manual installation through the terminal. The same error still occurs with the error log saying "could not unload kernel module". Some of the modules mentioned in the log: prl_tg prl_fs prl_fs_freeze prl_eth prl_vid This happens when deleting module version 17.0.0.51461, 17.1.1.51537, 17.1.2.51548
Hello, Kindly help us with the technical report ID of Virtual Machine by referring to this KB article, so that we can instigate the issue.