Cannot Install Parallels Tools on Ubuntu 18.04

Discussion in 'Linux Guest OS Discussion' started by ThinhL, May 11, 2022.

  1. ThinhL

    ThinhL Bit Poster

    Messages:
    4
    Report ID: 397472048
    I want to reinstall Parallels tools to resolve my other issues with file sharing and clipboard. However, the installer reports errors every time I try to install. I tried installing from the prl-tools-lin.iso in Finder and from the terminal as root user. I cannot attach the log since my file sharing isn't working but the errors are mostly "Error: could not unload <prl_module> kernel module" in my /var/log/parallels-tools-install.log file.

    I am using the following:
    • Parallels Desktop Version 17.1.2 (51548)
    • Host: macOS Big Sur Version 11.6
    • Guest: Ubuntu 18.04
      • Kernel: 5.10.60-051060-generic
     
  2. Asish@Parallels

    Asish@Parallels Staff Member

    Messages:
    163
  3. ThinhL

    ThinhL Bit Poster

    Messages:
    4
    As I already mentioned, I tried a manual installation through the terminal. The same error still occurs with the error log saying "could not unload kernel module". Some of the modules mentioned in the log:
    • prl_tg
    • prl_fs
    • prl_fs_freeze
    • prl_eth
    • prl_vid
    This happens when deleting module version 17.0.0.51461, 17.1.1.51537, 17.1.2.51548
    Screen Shot 2022-05-12 at 8.20.17 AM.png Screen Shot 2022-05-12 at 8.20.39 AM.png Screen Shot 2022-05-12 at 8.20.56 AM.png
     
  4. Asish@Parallels

    Asish@Parallels Staff Member

    Messages:
    163
    Hello, Kindly help us with the technical report ID of Virtual Machine by referring to this KB article, so that we can instigate the issue.
     

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