Dear team,
I am using Parallels for Desktop and can't access my partner computer. When I try to login to my partner computer from the browser the following happens:
Instead of the field where I should enter the password I see the computer name and a red arrow next to it. I click on the red arrow. I see a "Connecting" message for around 10 seconds. Than again I am back to the screen with the computer name and the red arrow next to it. The login is impossible and I can't access the partner computer.
I have opened a ticket about the very same issue a few months ago. I got a recommendation from your team to reinstall the software, which I did and that solved the issue. Naturally, I reinstalled the software again this time. Unfortunately, this time it didn't help - nothing changed and the issue remained.
I tried to open a ticket on your website, by going to the ticket section and clicking on "New Ticket". Unfortunately, this didn't work. Therefore, I am unable to open a new ticket.
Alternatively, I decided to contact you on your Facebook Messenger, asking for help with my issue. Unfortunately, my message remains unanswered after around a week.
That is really disappointing. The remote access doesn't work and I am unable to connect with your team. Please let me know which channel I should use to get adequate support. Also, please help me to solve my issue and regain access to my partner computer.
Thank you,
Nenko
I am using Parallels for Desktop and can't access my partner computer. When I try to login to my partner computer from the browser the following happens:
Instead of the field where I should enter the password I see the computer name and a red arrow next to it. I click on the red arrow. I see a "Connecting" message for around 10 seconds. Than again I am back to the screen with the computer name and the red arrow next to it. The login is impossible and I can't access the partner computer.
I have opened a ticket about the very same issue a few months ago. I got a recommendation from your team to reinstall the software, which I did and that solved the issue. Naturally, I reinstalled the software again this time. Unfortunately, this time it didn't help - nothing changed and the issue remained.
I tried to open a ticket on your website, by going to the ticket section and clicking on "New Ticket". Unfortunately, this didn't work. Therefore, I am unable to open a new ticket.
Alternatively, I decided to contact you on your Facebook Messenger, asking for help with my issue. Unfortunately, my message remains unanswered after around a week.
That is really disappointing. The remote access doesn't work and I am unable to connect with your team. Please let me know which channel I should use to get adequate support. Also, please help me to solve my issue and regain access to my partner computer.
Thank you,
Nenko
