Can't Cancel Subscription

J

JamesF28

I'd like to cancel my subscription before it auto renews but your website is not allowing me to do it. Please advise how to cancel.
 
JamesF28 said:
I'd like to cancel my subscription before it auto renews but your website is not allowing me to do it. Please advise how to cancel.
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Hello @JamesF28
Thank you for reaching out. We kindly ask that you submit a support ticket using the steps in the following link:
https://kb.parallels.com/6571
Once submitted, a support representative will be happy to assist you further with your request.
If you have any difficulties in creating a support ticket, please let us know.
Thank you.
 
I received an email saying that my subscription would auto-renew in 30 days. I tried to follow the steps to cancel the subscription; however, there is no product available on my account. Furthermore, I am unable to find my initial purchase. I'd like the subscription cancelled @Trishna Oobeyram
 
CharmianC said:
I received an email saying that my subscription would auto-renew in 30 days. I tried to follow the steps to cancel the subscription; however, there is no product available on my account. Furthermore, I am unable to find my initial purchase. I'd like the subscription cancelled @Trishna Oobeyram
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Hello @CharmianC
Please be informed that we have disabled the auto-renewal on your subscription.
Regards,
 
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