Can't install Parallels Tools since upgrade to version 15

Discussion in 'Windows Guest OS Discussion' started by GeneC4, Dec 5, 2019.

  1. GeneC4

    GeneC4

    Messages:
    1
    I recently upgraded Parallels Desktop from version 14 to version 15. After launching my Windows 10 VM, I ran the Parallels Tools installer. That just gave me a black screen. After waiting for some time, I force-stopped the VM. But then the VM wouldn't boot anymore as it couldn't find the hard drive. I did a bunch of troubleshooting and finally got Windows to boot again (it seems like the tip I found to run Onyx on the Mac was what fixed it) and tried to install Parallels Tools again, but same problem. Finally, I downgraded back to Parallels version 14 and ran the version 14 Tools installer, and my VM is now working.

    I am hesitant to try version 15 again since I wasted about a day on all this troubleshooting.

    Has anyone else had troubles with the version 15 Tools installation? Any fixes?

    Thanks
     
  2. Julian1

    Julian1 Bit Poster

    Messages:
    17
    Here, Parallels Desktop 15 "home" on Mojave the parallels tools installer starts, goes up to 60% and then falls back to 27% where it remains and nothing happens anymore.
     
  3. Julian1

    Julian1 Bit Poster

    Messages:
    17
    Faster some trying it worked - I stped the installation agent which popped up automatically and restarted windows. The agent did not pup up again and I selected "Install Paralles von menu". It did not start at once but it mounted the external parallles drive which I then double click. The installation then worked and the machine appears to work again.
     
  4. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,670
    Hi, do you still have an issue with Parallels Tools installation?
     

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