Can't open any folders

Discussion in 'Windows Virtual Machine' started by JamesS7, Mar 23, 2016.

  1. JamesS7

    JamesS7 Bit poster

    Messages:
    2
    Hi I'm running Windows 7 on my Mac. When I click on a folder, say on the desktop or in file explorer, the folder doesn't open. Thanks for the help! Screen Shot 2016-03-23 at 5.47.05 PM.png
     
    JamesS7, Mar 23, 2016
    #1
  2. Sylvester@Parallels

    Sylvester@Parallels Parallels Support

    Messages:
    369
    Hello James,
    Please follow the below steps in order to fix this issue,
    1. follow article http://kb.parallels.com/112942 and isolate your virtual machine from Mac.
    2. Click on Actions > Reinstall Parallels Tools
    3. Now, disable the isolation again click on Actions > Reinstall Parallels Tools, then try to open the folder - It should work!
     
    Sylvester@Parallels, Mar 27, 2016
    #2
  3. JamesS7

    JamesS7 Bit poster

    Messages:
    2
    Thanks. That worked.
     
    JamesS7, Mar 28, 2016
    #3

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