Can't open any folders

[JamesS7]

Hi I'm running Windows 7 on my Mac. When I click on a folder, say on the desktop or in file explorer, the folder doesn't open. Thanks for the help!

 

[Sylvester@Parallels]

Hello James,
Please follow the below steps in order to fix this issue,
1. follow article http://kb.parallels.com/112942 and isolate your virtual machine from Mac.
2. Click on Actions > Reinstall Parallels Tools
3. Now, disable the isolation again click on Actions > Reinstall Parallels Tools, then try to open the folder - It should work!

 

[JamesS7]

Thanks. That worked.