I use Quickbooks Pro 2017, Parallels 11, Windows 10 on my Macbook. Suddenly I am not able to print invoices or checks in Quickbooks. I have spent endless hours on the phone with Quickbooks support and their final analysis is that it is a problem with Parallels. Do I need a Parallels upgrade, reinstallation, reconfiguring? I am at a loss.
Hi GaryF5. Please start the virtual machine. Select Actions (from the Mac menu bar) -> Reinstall Parallels Tools and make sure that the tools are installed successfully. Then restart the virtual machine and check whether you are able to print without any issues.
We have received your response by e-mail, as quoted below. Please post your responses directly in this thread henceforth (i.e., if you are seeing this message in your mailbox right now, then do not respond to this e-mail - just visit the thread you posted in before and provide your response there). --------------------------------------------------------------------------- Thank you. When I went to Actions the option in the pull down menu is to "Install Parallels Tool," not Reinstall. When I hit "Install Parallels Tools" I was prompted to insert a CD. I do not have a CD or thumb drive of Parallels. Our latest version was installed from a internet download from Parallels. Gary Frank SHELFWIZ shelfwiz.com --------------------------------------------------------------------------- In Windows, press CMD+E, click on 'This PC' in the left panel of the Windows Explorer window that appears, right-click on the CD/DVD drive in the main panel and select 'Run Autoplay' from the menu that appears.
