Can't publish a TS desktop

Discussion in 'Parallels Remote Application Server' started by acop, Jan 12, 2010.

  1. acop

    acop Guest

    Hi,

    I've got 2 x 2X AS Enterprise Servers set as Master/Backup, and 4 x TS Servers.
    The license is for 2 LB servers. Version is 7.3.768.

    What I am trying to achieve is publish applications from the 2X servers (load balanced), and desktop only for the TS servers (each TS contains specific software).

    When I was testing 2X with just one server, it was working fine, but now I've rolled the 2 servers into production publishing the TS desktops doesn't work any more. Application publishing works fine.

    When I try to connect to a TS desktop, I can see this error on the desktop:
    Code [02/00000005]
    A specific machine was not found. Please inform your system administrator.

    On the server side, I see this in the logs:
    - Failed to get MAC Address (0x0000001f) A device attached to the system is not functioning.
    - Logon user '<username>' domain '<domain>' successfully. (Connected from Client IP - <clientIP> Gateway IP - <serverIP>)
    - Resource LB User '<username>' No Servers Available!
    - User <username>@<domain>, Client <clientName>, Address <serverIP> wants to open "#13" Application, Server :0 is available

    I can't figure out whether I have configured the production servers slightly differently, whether it broke with a more recent version (I first started to test on 7.1), or whether it was fluke the first time round.

    Any pointers would be greatly appreciated.

    Regards,

    ... Alex ...
     
  2. jurgencachia

    jurgencachia Guest

    HI acop


    "Failed to get MAC Address" occurs when clients are on different subnet,this is not an issue if client are not using mac filtering.

    Make sure that both your client and server are on v7.3.768
     

Share This Page