Can't type capital letters

JosephE · Jul 23, 2009

I recently upgraded from 3.0 to 4.0. Unfortunately after the upgrade I was not able to type capital letters. This made the upgrade process inconvenient because my password had a capital letter in it. So I couldn't login during the upgrade process. I got around this by having a friend login.

Anyways, after setting everything up, including installing the latest Parallel tools the shift key worked that once. But ever since it's been hit or miss. I'll boot up Parallels and the shift key will stop responding. I can't type a single shifted character, neither does the caps lock key do anything.

Has anyone experienced anything like this?
Joseph Elwell.

Anupama A · Jul 23, 2009

Hello Joseph,

In regards to the issue may you please refer to the given kbase article:

http://kb.parallels.com/en/4940

Let me know the status of the issue.

Thank You.
________
Anupama
Parallels Team

JosephE · Jul 23, 2009

Unfortunately I'm not trying to type any special symbols. I'm trying to type things like, "A", or "B", or "C"... The shift key doesn't seem to respond at all.
Thanks,
Joseph Elwell.

hectorb · Aug 5, 2009

same problem, caps lock or shift key won't capitalize

I am experiencing the same issue, on normal letters such as Q W or E, I cannot do any capitals on P4. Any solution to this yet? The link you posted was not helpful.
Thanks,

Hector

JosephE · Aug 5, 2009

I ended up uninstalling *everything* following these instructions:
http://kb.parallels.com/en/5714

Then I rebooted and reinstalled Parallels 4. Has been working fine ever since.
Joseph Elwell.

hectorb · Aug 5, 2009

Thanks!

OK Joseph, I guess I will head down that road soon too... for now I been typing my SQL queries on SSMS with the on-screen keyboard for accessibility...
Oh well, thanks for the reply!
Hector

JosephE · Aug 7, 2009

It looks like it's back. So I'm not sure uninstalling will help you in the long run.
Joseph Elwell.

moonmich · Sep 8, 2009

Same Problem

I have a similar problem. I installed Snow Leopard and had to upgrade to Parallels 4.0. Now I have to type like 4 letters with the shift key held down before a capital will pop up. Same goes with punctuation that require the shift key.

Parallels support for the Snow Leopard transition has been awful. No fixes for 3.0, yet there were no notices that 3.0 won't work. Now 4.0 seems to have plenty of its own problems, too. VMWare looks more and more tempting...

BrianR · Oct 6, 2009

I can't get anything to work

I've been working on this problem for 4 days. I've followed all of the suggestions here in this forum. I've uninstalled Parallels; I've deleted all of its residual files. I've deleted my preferences. I've deleted my virtual machines. Nothing works. I cannot get the shift key to work and I cannot type capital letters. I don't know what to do.

I'm running Leopard 10.5.8 and not Snow Leopard.