Can't Update Parallel Tools

Discussion in 'Installation and Configuration' started by DSJ26, Sep 22, 2011.

  1. DSJ26

    DSJ26

    Messages:
    1
    I have Parallel Tools Ver 6 and every time I load Parallel it tells me that the my version of Parallel Tools is outdated and I need to update it. I click on the update button and nothing happens.

    I manually went to the Library/Parallels/tools folder on my mac to start Tools but near the end it says there was an error and needs to roll back to a previous version.

    Please help
     
  2. ParallelsUser 1812

    ParallelsUser 1812 Bit Poster

    Messages:
    5
    Exact same problem here.

    MBP
    Parallels Build 6.0.12106
    (Revision 692267; September 7, 2011)

    After update, parallels tools partially installs, then reverts. Coherence mode not available.

    Anyone else?
     
  3. Stolicow

    Stolicow

    Messages:
    3
    Same issue, on Lion, the update to Build 6.0.12106 (Revision 692267; September 7, 2011) hangs. I killed the install and retried but now it says waiting on another install to complete. This update is hosed.
     
  4. megavolt17

    megavolt17 Product Expert

    Messages:
    367
    What happens if you uninstall Parallels Tools from Windows, restart Windows and then allow Parallels to automatically install Parallels Tools (or try to)?
     
  5. Craig Givant

    Craig Givant

    Messages:
    24
    +1

    This should work fine.
     
  6. ParallelsUser 1812

    ParallelsUser 1812 Bit Poster

    Messages:
    5
    +1 Thanks megavolt17 and craig, this worked for me too.

    I had to use the instructions on this page to uninstall ptools http://kb.parallels.com/8969

    and then the reinstall wouldn't proceed automatically so I had to locate the installer, which was showing up as a local drive in windows explorer.
     

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