Capture Area does not work with vm in full screen mode

Discussion in 'Parallels Toolbox for Mac' started by DennisP3, Nov 28, 2018.

  1. DennisP3

    DennisP3 Bit Poster

    Messages:
    4
    After the most recent update to Parallels Toolbox Version 3.0.0 (2073), Capture Area does not work in full screen mode.

    Before the update, clicking on Capture Area allowed me to capture Windows 7 images.

    After the update, clicking on Capture Area, it will not allow me to switch to Windows 7. When I switch to Windows 7, it automatically switches back to Mac.

    When I turn off full screen move, I can successfully capture Windows 7 images. I can capture Mac images while in full screen mode.
     
  2. sergk

    sergk Parallels Developers

    Messages:
    144
    Hello DennisP3,

    thanks for reporting the problem.
    Do you work with single display configuration or do you have more than one display?

    Also wee need technical information, it will help us to investigate the issue.
    1. From Parallels Toolbox: generate and send Technical Data Report (open Toolbox window --> press 'cogwheel' button --> Help --> Send Technical Data) and post it's ID here.
    2. From Parallels Desktop: open Parallels menu --> Help --> Send Technical Data
     
    Last edited: Nov 29, 2018
  3. DennisP3

    DennisP3 Bit Poster

    Messages:
    4
    Sent as technical data report ID number 287132401
     
  4. sergk

    sergk Parallels Developers

    Messages:
    144
    Thanks!
    And also we need same report from Parallels Desktop.
     
  5. DennisP3

    DennisP3 Bit Poster

    Messages:
    4
    Sent Parallels Desktop technical report 287283654.
     

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