Capture Area feature hangs intermittently

Discussion in 'Parallels Toolbox for Mac' started by BrianS8, Jan 25, 2017.

  1. BrianS8

    BrianS8 Bit poster

    I just put a tweet on Parallels support. I'm using toolbox 1.3.1 (638) on a 27" Late 2015 iMac (OS 0.12.3). The "capture area" feature hangs about 1/2 the time I try to use it. Makes me hesitant to go to the Toolbox.

    I will select the toolbox option, then select the area on my screen. The pointer turns into a camera icon and then when I click the selected area...nothing happens. The camera turns into the mouse pointer, menu selections can be clicked on but disappear after 1 second, and I'm stuck with a screen like what I have in my attachment. I'm forced to restart my computer.

    My main question is can I force quit the app without restarting my computer?

    Attached Files:

  2. KirillBagrinovskiiy

    KirillBagrinovskiiy Parallels Developers

    Hello, BrianS8
    Do you have same problem when use Record Area Tool which take video of area?

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