Capture tools can only save to clipboard

Discussion in 'Parallels Toolbox for Mac' started by WilliamC7, Nov 16, 2018.

  1. WilliamC7

    WilliamC7 Bit Poster

    Using the latest Parallels Toolbox (3.0.0 - 2073) on macOS Mojave (10.14.1). All of the Capture tools can only save the capture to the clipboard. Even though I am able to select a different location (such as Desktop) in the preferences, this selection does not 'take'. Any help for this issue?
  2. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Hi @WilliamC7, it works for me! I chose "Downloads" (Toolbox icon -> Select Capture Screen settings -> Save to -> Downloads) and able to save it under "Downloads". Can you please uninstall and reinstall Parallels Tools to check if that works.
  3. ChrisP5

    ChrisP5 Bit Poster

    I have a similar issue: I set the "capture area" preferences to save to a specific location; however, whenever I capture an area, it saves to my desktop and not to the specific location. It does the same thing for screen capture, etc.
  4. sergk

    sergk Parallels Developers

    what macOS version are you using? Please do the next:
    - Take screenshot of Capture Area preferences window and put it here.
    - Send Technical Report and post it's ID here (

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