Capture tools can only save to clipboard

Discussion in 'Parallels Toolbox for Mac' started by WilliamC7, Nov 16, 2018.

  1. WilliamC7

    WilliamC7 Bit Poster

    Messages:
    2
    Using the latest Parallels Toolbox (3.0.0 - 2073) on macOS Mojave (10.14.1). All of the Capture tools can only save the capture to the clipboard. Even though I am able to select a different location (such as Desktop) in the preferences, this selection does not 'take'. Any help for this issue?
     
  2. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,141
    Hi @WilliamC7, it works for me! I chose "Downloads" (Toolbox icon -> Select Capture Screen settings -> Save to -> Downloads) and able to save it under "Downloads". Can you please uninstall and reinstall Parallels Tools to check if that works.
     
  3. ChrisP5

    ChrisP5 Bit Poster

    Messages:
    1
    I have a similar issue: I set the "capture area" preferences to save to a specific location; however, whenever I capture an area, it saves to my desktop and not to the specific location. It does the same thing for screen capture, etc.
     
  4. sergk

    sergk Parallels Developers

    Messages:
    245
    Hi,
    what macOS version are you using? Please do the next:
    - Take screenshot of Capture Area preferences window and put it here.
    - Send Technical Report and post it's ID here (https://kb.parallels.com/en/124107)
     

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