Catalina image does not recognize iphone device

Discussion in 'Mac OS X Guest OS Discussion' started by IvanT2, Dec 31, 2019.

  1. IvanT2

    IvanT2 Bit Poster

    I am hosting a Catalina image. However, when I plug in a iphone device via USB and follow the instruction , the image does not detect the iphone. The device does not ask for authorisation - means that the image fails to detect the usb itself.

    The host recognised the iphone.

    Host : Catalina
    Image : Catalina
    Device - iPhone
    Parallels : Desktop version 15

    Please let me know how do I connect to it. I manage to connect it in Majove image but it fail in Catalina image.

    I have tested it with usb external hard disk and it work. It just fail for the iphone.
  2. GowthamR@Parallels

    GowthamR@Parallels Bit Poster

    @ IvanT2 Hi, Please reinstall Parallels Tools on Mac OS Catalina virtual machine by(on Mac menu > Actions > reinstalled Parallels Tools) and follow the instructions on this KB article to connect the USB device.
  3. AlessandroDN

    AlessandroDN Bit Poster

    Hi, I have the same issue, trying to connect an iPhone the a Catalina VM and the phone is not detected.
    I reinstalled Parallels Tools and follow the KB as suggested but nothing changed.
    I generated a tech report, ID is 336029810.

  4. I have the same problem; I'm not able to see the iPad inside the virtual machine.
  5. What solution the parallels support give you?

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