Convert Video not preserving Aspect Ratio

Discussion in 'Parallels Toolbox for Mac' started by AndrewP37, Mar 25, 2023.

  1. AndrewP37

    AndrewP37 Bit poster

    Messages:
    1
    I had converted a whole bunch of videos (350+) from MP4 to AVI (Up to 720p High Quality) to save some space. The space savings were great but unfortunately I noticed that any videos that were in portrait mode were converted to landscape and ended up all distorted. Sadly I have already deleted the originals before I realised.
     
  2. Aydaskhan Asochakov

    Aydaskhan Asochakov Staff Member

    Messages:
    177
    Greetings AndrewP37,
    To proceed with an investigation, kindly collect a technical report as per this article: https://kb.parallels.com/en/124107
    If it's possible, try uploading the video to any file exchange service.
    While the report is gathering, you can paste the link in the issue description so we can test it locally.
    Then copy 9-digit ID of the report and provide it in a reply message.
    Looking forward to hearing from you.
     
  3. chanj

    chanj Bit poster

    Messages:
    1
    Convert MP4 to AVI in batches, you can refer to this article´╝ÜMP4 to AVI
     

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