Copy and Paste works intermittently

Discussion in 'Windows Guest OS Discussion' started by aangel, Jul 23, 2008.

  1. aangel

    aangel

    Messages:
    17
    Hi, everyone.

    I'm running build 5608 on 10.5.4.

    I can't seem to paste the clipboard from OS X into Windows XP (service pack 3) more than once per session and sometime not even that.

    Logging out and back in doesn't help; restarting the virtual machine doesn't (always) help; restarting Parallels doesn't (always) help.

    Clipboard synchronization is turned on; Coherence mode doesn't seem to help.

    Is there a known workaround?

    Thanks,
    André
     
  2. John@Parallels

    John@Parallels

    Messages:
    6,343
    Looks like incorrect or corrupted Parallels Tools installation
    Step 1
    Reinstall Parallels Tools
     
  3. aangel

    aangel

    Messages:
    17
    Hi, John.

    Just reinstalled and tested. Still copies old contents of clipboard into XP.
     
  4. John@Parallels

    John@Parallels

    Messages:
    6,343
    Ops, wait
    This is another problem, it is copying but always old content?
    Copy in Windows some content, and then copy content from Mac - let me know what is happening
     
  5. aangel

    aangel

    Messages:
    17
    I copied some text in XP, pasted it somewhere. That worked.

    Went to OS X, copied some text, pasted in XP and it pasted the previous XP text, not the new OS X text.
     
  6. John@Parallels

    John@Parallels

    Messages:
    6,343
    Parallels Tools icon is in tray?
    Do you have clipboard related software in Mac OS or in Windows
    For example Kissphrase on Mac?
     
  7. aangel

    aangel

    Messages:
    17
    Hi, John. No, the parallels tool is not in the tray (I just clicked 'next' during the install process).

    And I'm not running any clipboard software in OS X.

    Should I put parallels tools in the tray? Do you have instructions for that?

    Thanks,
    Andre'
     
  8. John@Parallels

    John@Parallels

    Messages:
    6,343
    It should be there by default, it looks that something prevents it to start,
    Can you see something in Application and System log in Windows related to Application hang and in details Parallels Tools
     
  9. aangel

    aangel

    Messages:
    17
    There is nothing under the application log at all related to Parallels Tools.

    Under the System Log I see:

    1:02:15 pm
    The Parallels Tools Utility Service service entered the stopped state.

    1:02:15 pm
    The Parallels Tools Utility Service service was successfully sent a stop control.

    1:02:16 pm
    The Parallels Tools Utility Service service was successfully sent a start control.

    1:02:16 pm
    The Parallels Tools Utility Service service entered the running state.

    -André
     
  10. John@Parallels

    John@Parallels

    Messages:
    6,343
    Try following.
    Start Parallels Tools center when you login to Windows XP, also check
    in msconfig -Starup- that Parallels Tools is checked
     
  11. aangel

    aangel

    Messages:
    17
    Hi, John. I did both of those things. I made sure PT was in startup (it wasn't) and manually started it, too.

    I get one copy and paste and that's it.

    When I shut down XP just now, it delayed a little for the Clipboard Syncro service to shut down, so I know it's running. It just isn't working for me.

    Any other ideas?

    Thanks,
    Andre'
     
  12. John@Parallels

    John@Parallels

    Messages:
    6,343
  13. aangel

    aangel

    Messages:
    17
    Hi, John. I am not running an anti-virus software.

    Is there a log I can send you? Perhaps a debug version I can run that collects information? It seems that we're running out of options.
     
  14. John@Parallels

    John@Parallels

    Messages:
    6,343
    Not here, please create ticket in support and let me know number, I ask logs there
     
  15. chcsep

    chcsep

    Messages:
    21
    Solved for me

    Hi John,

    Thanks for the tip about msconfig / startup. Checking this list reminded me that I had earlier ended the prl_cc.exe process using Task Manager (because it was hanging and I didn't recognize it at the time).

    I restarted the process (c:\Program Files\Parallels\Parallels Tools\prl_cc.exe) and clipboard is syncing properly now (Thankfully without having to restart!)
     

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