Copy not active after updating to 5582

hercules2221 · Jan 11, 2008

After updating from build 5160 to 5582 (uninstall, reboot and install) Parallels Desktop comes with the message : this copy of Parallels Desktop is currently not active.
Thought this was a free update. Or have I done something wrong.

Anybody any suggestions ?

Alicia · Jan 11, 2008

Hello,

it seems that somehow PD is considered to be not activated so you'll have to re-enter your activation key into the appropriative field at the "Help" -> "Activate Product" option (menu on the Mac menu bar when the Parallels Desktop window is active).

Best regards,
Alicia.

hercules2221 · Jan 12, 2008

Entering the same activation key as the one for build 5160 gives a invalid key error !

Alicia · Jan 14, 2008

Hello,

hercules2221, please, check your PM.

Best regards,
Alicia.

Showngo · Jan 14, 2008

I have the same problem only after upgrading to 5580, now I can't upgrade.

Alicia · Jan 28, 2008

Hello,

Showngo, please, check your PM.

Best regards,
Alicia.