copy paste works intermittantly

D

dkaleky

Member
latest builds on all


i have to restart VM to make it copy paste work- it

this has been happening since 10.5.2
 
Yeah, same here. Build 5584... It seems that it is caused by Parallel Tools crashing. I have tried the following but nothing helps:
-Ending the ParallelToolsCenter.exe using the Task Manager. (App will not end.)
-Stopping-->Starting and Restarting Parallel Tools service.
-Launching the Parallel Tools executable from the Start Menu.

Parallels Support, please tell us 1) how to diagnose what's causing Tools to crash so we can help you debug it and 2) how to restart Tools without restarting the VM. I'm unfortunately having to restart the VM several times a day.

Thanks!
Ben
MBP: OSX 10.5.2, 4GB RAM
VM: XP SP2, 2GB RAM
 
Hello Ben H and Dkaleky,

We are analyzing the issue of Parallels Tools crashing on 5584.
Please check if disabling Clipboard synchronization in Parallels Tools Center will help. This worked for one user who helped us to investigate the problem.

Best regards,
Xenos
 
oops my silly mistake--- of course its installed-- but I reinstalled and left off what you suggested-- will keep u posted
 
again-- an uninstall from MAc, and tools from XP, and reinstall including clipboard fixed the problem


why does this continue to happen
 
I have the problem - exactly as described by Ben H:

I have tried the following but nothing helps:
-Ending the ParallelToolsCenter.exe using the Task Manager. (App will not end.)
-Stopping-->Starting and Restarting Parallel Tools service.
-Launching the Parallel Tools executable from the Start Menu.
Click to expand...

I just updated to 5608 (from 5602 - where I was still having the problem). Since there is nothing in the change notes in 5608 regarding this issue, I suspect this won't fix the problem.

As Ben H also said...
Parallels Support, please tell us 1) how to diagnose what's causing Tools to crash so we can help you debug it and 2) how to restart Tools without restarting the VM. I'm unfortunately having to restart the VM several times a day.
Click to expand...
 
Thanks John,

It did happen again with 5608, this time:
- Tools Center disappeared from the system tray. Trying to reload it does nothing.
- Restarting the Tools Utility Service makes no difference.

log.txt from running the verified is attached... I see there are a few fails relating to file version. I will uninstall PTools and reinstall and see if that makes a difference.
 

Attachments

After removing and reinstalling PTools, the verifier reported the same thing. All files present, but version failed.
 
No, it is ok,just version in tools verifier not changed
This requires deeper investigation, I need logs , but it may reveal some personal information, so I suggest to create ticket, and let me number privately

What I need there
- System and Applications log
- Add/remove programs screenshot
-Mac profile size
Please also check that you attached those files, usually we receive initial request without any attachment
 
copy / past from XP to MAC (e.g a web URL or some text) doesn't work for me either. I posted about this a long time ago, updated to latest version of Parallels, re-installed the tools and still no joy. Lots of other posts on here about it too so it should be easy for Parallels to reproduce.
 
Its not easy to find the cause,
A lot of Mac OS software can cause this
Try to start in Single Window and check, if not see my post above
 
Has there been any resolution on this? My Parallels Tools crashes also. I'm on 5608 also, and have reinstalled Tools a number of times.
 
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