Critical Error No Crash No Reason

[David Covey]

Hi

I've looked at various "critical error" threads, but they all have a reason for the error. Mine just says "A critical error occurred with Parallels Desktop" - see attached. I can still open the VM and work in it, but every once in a while - not got a handle on the regularity and no obvious trigger from the user viewpoint - a new error window pops up. It's a pain, but the windows are killed when I quit Parallels.

I'm using 17 on MacOS 10.15.7.

Might be Parallels 17 related, but I use it irregularly now, so never noticed if it started after or before upgrade.

Thanks in advance for any suggestions as to how to cure this.

David

 

[mmika]

David, could you press "Send Report" and share it's ID here?

 

[David Covey]

379126338

 

[David Covey]

It continues to generate reports after the VM has been suspended. 379126495 being the latest.

 

[mmika]

Thanks. Got it, but I need to investigate it deeper... I'll send you a reply via PM after investigation.

 

[Artem Klimkin]

Please, install the latest Parallels Desktop update, i believe this issue is fixed.

 

[Artem Klimkin]

direct link to latest version https://www.parallels.com/directdownload/pd/
in case you have any issue with update procedure

 

[David Covey]

direct link to latest version https://www.parallels.com/directdownload/pd/
in case you have any issue with update procedure

Thanks, that seems to have fixed it!

 

[David Covey]

Thanks. Got it, but I need to investigate it deeper... I'll send you a reply via PM after investigation.

Thanks. Installing the latest update seems to have fixed it.