Deactivate Device

N

nkean97

Bit poster
Does anyone know how to deactivate a device so I can activate my Toolbox on the new Mac I just purchased? I don't have access to the old one anymore.
 
nkean97 said:
Does anyone know how to deactivate a device so I can activate my Toolbox on the new Mac I just purchased? I don't have access to the old one anymore.
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Greetings nkean97,
As we can see, your issue was resolved in ticket via Parallels Support.
Let us know if you have any other questions.
Have a great week ahead!
 
HI there. I have this same issue. i opened my old mac and whilst parallels desktop account has been decativate, the toolbox was not. I now can't log into toolbox on new computer
 
sorry. let me take that back. once quitting the toolbox app on my old computer, the login on new computer works. sorry to waste you time moderating this one.
 
I am having the same issue. Got a new mac and now I can't activate the license on this machine because it says: The license has been used to activate Parallels Toolbox on 3 different Macs. I have two macs I work between and it used to work to go between them before I got my new mac and turned in the old one.
 
Eugene10 said:
I am having the same issue. Got a new mac and now I can't activate the license on this machine because it says: The license has been used to activate Parallels Toolbox on 3 different Macs. I have two macs I work between and it used to work to go between them before I got my new mac and turned in the old one.
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Greetings Eugene10,
Thank you for posting on Parallels Forum.
We've made a few tweaks and the issue should be addressed. Kindly check.
If persists, reproduce it, collect a technical report as per this article: https://kb.parallels.com/124107
Then copy 9-digit ID of the report and provide it in a reply message.
Should you have any additional questions, let us know.
Wishing you a great week ahead!
 
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