Debian 10.1 cannot boot into X11, cannot install Parallels Tools.

Discussion in 'Linux Guest OS Discussion' started by pDavid, Sep 8, 2019.

  1. pDavid

    pDavid Bit Poster

    Guest OS is Debian 10.1. This VM has been working reasonably well for several years now. Today I ran into a series of problems.
    1. Log in hung while activating video. Repeatedly.
    2. Re-installing Parallels Tools from command line crashes and hangs the VM.

    About all I can do now is boot the VM into command line (level 3).

    I just submitted technical report ID 321598867 .
  2. Alexander Haltman

    Alexander Haltman Parallels Developers

    Could you please create problem report once more and manually attach to problem report log files from guest OS:
    journalctl -n 1000 --no-pager > ./guest.log

    This is needed due to our problem report system can collect this logs only if Parallels Tools properly installed in guest OS.

    ps: To copy log from guest to host you could use this commands, for example:
    journalctl -n 1000 --no-pager > ./guest.log
    scp ./guest.log <your user name>@
    scp /var/log/parallels* <your user name>@
  3. pDavid

    pDavid Bit Poster

    Hello Alexander,
    I attached the files that you asked for.

    Attached Files:

      File size:
      817.1 KB
  4. Alexander Haltman

    Alexander Haltman Parallels Developers

    It is looks like Parallels Tools was not installed properly. Your parallels-tools-install.log finished with:
    2: /lib/modules/4.19.0-6-686-pae/build
    3: /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_drm
    Start checking drm core on kernel /lib/modules/4.19.0-6-686-pae/build...​

    But this means that only kernel space drivers was installed but user space and ddx drivers not installed.
    Success Parallels Tools installation will be indicated by such content of parallels-tools-install.log at the bottom:
    Perform initramfs update.
    '/home/alexkod/cdrom0/installer/parallels_tools.initramfs-hook' -> '/usr/share/initramfs-tools/hooks/parallels_tools'
    update-initramfs: Generating /boot/initrd.img-4.19.0-6-686-pae
    Send installed Parallels Tools version to dispatcher.
    >>> Postinstall
    Writing OS version and Xorg version
    Enabling PRL_GL
    Starting prltoolsd service:
    Parallels Guest Tools were installed successfully!
    Please, reboot your OS to finish installation of Parallels Guest Tools.
    You need to reinstall Parallels Tools:
    1) Uninstall Parallels Tools first:
    Connect Parallels Tools image "/Applications/Parallels" to VM.
    Mount it inside VM if not automatically mounted.
    Run /media/cdrom0/install -r
    Reboot VM.

    2) Install Parallels Tools as usually.
    salvomic likes this.
  5. pDavid

    pDavid Bit Poster

    Thanks Alexander, that worked. Now I just need a way to remember that install -r performs uninstallation.
  6. Alexander Haltman

    Alexander Haltman Parallels Developers

    Parallels Tools installer automatically uninstall previous version of tools and then do installation of newer version.
    In 99% cases it is works without any help.
    salvomic likes this.
  7. salvomic

    salvomic Bit Poster

    thank you, but, please, help: I upgraded to 10.1, reinstalled Parallels Tools, but now I cannot access Coherence. How to do?

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