Debian 11 Latest - Mouse and Keyboard Don't Always work on boot

Discussion in 'Linux Virtual Machine' started by TonyGauderman, Jan 5, 2023.

  1. TonyGauderman

    TonyGauderman Bit poster

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    frequently, the mouse and keyboard don't work on boot from my Debian 11 guest VM. Most of the time, a reboot of the VM from Parallels resolves the issue. Has anyone else seen this and found a solution?
     
  2. Asish

    Asish Staff Member

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    Hello @TonyGauderman, Please re-install the Parallels Tools on Debian Linux Virtual Machine by following this KB article.
     
  3. david107

    david107 Bit poster

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    I experience the same issue even after reinstalling Parallels Tools.
    What else can fix this issue?
     
  4. LendyZ

    LendyZ Bit poster

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    Same here, with the latest Arch Linux ARM.
     
  5. Manawyrm

    Manawyrm Bit poster

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    Same here, I'm affected on Manjaro ARM (ArchLinux-derivative).

    Typing/smashing keys while in Grub/the boot console seems to somewhat lessen the problem, but I still sometimes need to boot the machine multiple times until the keyboard is being recognized.

    It seems to be some kind of problem with the XHCI / USB host controller.

    I would be willing to provide a ready-made image for Parallels engineers which can reproduce this issue, if that would be helpful.
     
  6. Patrick U

    Patrick U Bit poster

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    I'm having the same issue with Parallels Version 18.2.0 (53488) on M1, with both Kali Linux and Fedora. Haven't been able to reliably reproduce it, but it happens regularly. Also, restarting a VM is less likely to resolve it that doing a separate shutdown, then a start.
    Since I'm new to Parallels, is there a bug report already? Where can I open one, if not?
     
  7. EddieF

    EddieF Bit poster

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    Same here. Very frustrating. Have to reboot several times before it works.
     
  8. ShawnC4

    ShawnC4 Member

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    Me too. It's been so long I forget exactly when this started happening for me. I know for sure I've seen it with my fedora 36 and fedora 37 VMs. I don't think it happens when the prtools fail to load for some reason (e.g. dkms build failure).
     
  9. ChristopherL13

    ChristopherL13 Bit poster

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    This happens to me when I boot Kali. I'm running it on M1. My kernel version is 5.18.0-kali5-arm64, if i upgrade to anything higher than this, it doesn't always work on boot-up as the OP described. I've tested it countless times and always have to revert to a previous snapshot. It has been happening for the last year for me.
     
  10. Tangents

    Tangents Bit poster

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    Same here with Ubuntu 22.04.1LTS (aarch64 ARM). I've wasted tons of time downgrading and upgrading kernels to try to fix things. Didn't work.
     
  11. Pavel Merkulov

    Pavel Merkulov Parallels Team

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    Hello,

    Thank you for your feedback.

    We are aware of this issue and the development team is working to fix it in future updates.

    As a workaround, you can also try the steps below:

    It requires modifying a GRUB system boot file, so it's highly recommended to back up your virtual machine or creating a snapshot before proceeding.To apply the workaround, please perform the following steps:

    1. Start your virtual machine.

    2. Create a Snapshot of the virtual machine before proceeding by clicking on Actions -> Take a Snapshot.

    3. Open Terminal, and execute the following command:
    Note: You will have to input your administrator password to execute it.

    sudo nano /etc/default/grub

    4. Scroll down and locate the line:

    GRUB_CMDLINE_LINUX_DEFAULT="quiet"

    5. Replace that line with the following line:

    GRUB_CMDLINE_LINUX_DEFAULT="quiet xhci_hcd.quirks=0x40"

    6. Take screenshot before saving.

    7. Press "Control+X" -> press "Y" -> press "Enter".

    8. Next, execute the following command:

    sudo update-grub

    9. Check if the mouse and keyboard issue persists.

    If the issue persists, please provide us with the following data:

    1. Please collect an additional technical report (click on the Parallels Desktop icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in a reply.
    2. A screenshot of the modified grub file from step 6.
     
    jklepach and Tangents like this.
  12. Tres Finocchiaro

    Tres Finocchiaro Member

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    @pavel, thanks for the workaround, I've added it to my Debian VM and it seem to improve the lockup bug.
     

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