Deleting, And Re-Installing Question, Please

Discussion in 'Installation and Configuration' started by RobertR18, Jun 9, 2018.

  1. RobertR18

    RobertR18 Bit Poster

    Messages:
    18
    Hello,

    Running Parallels on an iMac.
    All sorts of problems with. Speed is incredibly slow, and also other "hang-ups".

    Have decided that the best, probably, approach for me
    at this time is to totally delete it, and re-install it.

    a. How do I totally un-install it ?

    b. I purchased the package (no DVD) when I purchased the iMac a few months ago.
    Any potential license problems, etc. if I want to reinstall it, using the same Activation Key I used
    the first time ?

    c. Anything else I should be asking re re-installing, and re-activating ?

    As always, much thanks for the help.
    Much appreciated.

    Thanks,
    Bob
     
  2. Sathiya@Parallels

    Sathiya@Parallels Staff Member

    Messages:
    268
    Hi RobertR18. Please provide the macOS and Parallels Desktop version to check and assist accordingly.
     
  3. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,538
    Hi RobertR18,
    a. Do you want to uninstall Parallels Desktop and remove Windows virtual machine?
    b. Let us know which package you are mentioning, is it Windows or Parallels Desktop? If it is Parallels Desktop, you can find it in my.parallels.com website.
    c. You need to have Windows key for activating Windows. If it is a digital key, then you need to have a Microsoft account.
     

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