I purchased Parallels 14 three months ago to upgrade to the "latest and greatest". I was pretty disappointed today to see that version 15 has been released and I am not eligible for a free upgrade. There isn't even a discount offered! Pay $50 to upgrade three months ago and now pay $50 to upgrade again? I think not. Rant over.
We bought 14 exactly 30 days prior to 15s release and were also denied any consideration when we emailed about it. I also (unfortunately) bought Parallels 13 one month before 14 came out and was told to forget about it then too. Bad timing for me and horrible customer relations for Parallels. Wish there were better alternatives...
Same here. Bought v14 under one month before v15 was released. Opened support ticked, just got a fabricated reply. No interest in customers.