I bought an upgrade over the weekend and can not activate WHY? because no activation number has been sent.
I tried to register a support to get it and it costs money. I tried to complain and guess what that costs money. So I phoned the london office as I am in the UK tech support is a Very expensive call to the USA so I rang sales, sales are always helpful. I was told that once I activated it I woudl get 30 days free support. BRILLIANT.
Send an email they said So I did NO REPLY 3 HOURS LATER.
So what have I learned from this. Your customer support truly sucks. In my view anyone that has to write a manual ( and yours is 43 pages long) to teach people how to access and use their support system needs to take a long hard look at their customer care.
Oh and Thanks so much for stopping me working today. I really appreciate it just before Christmas.
I tried to register a support to get it and it costs money. I tried to complain and guess what that costs money. So I phoned the london office as I am in the UK tech support is a Very expensive call to the USA so I rang sales, sales are always helpful. I was told that once I activated it I woudl get 30 days free support. BRILLIANT.
Send an email they said So I did NO REPLY 3 HOURS LATER.
So what have I learned from this. Your customer support truly sucks. In my view anyone that has to write a manual ( and yours is 43 pages long) to teach people how to access and use their support system needs to take a long hard look at their customer care.
Oh and Thanks so much for stopping me working today. I really appreciate it just before Christmas.