Don't have key from previous version

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witchawet

Bit poster
don't have any key from "previous version." How to register in this case, please
 

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I already bought the key code of parallels desktop 11(79.99$), According to your advising that u sent to me, Is that mean I have to pay for upgrading as "Pro edition" really?
(P.s. This is my first time for buying it I've never had parallels desktop key before, how can i find that code for putting into the previous version key space?)
help me please thanks
my email : brightidolaf9@gmail.com
 
witchawet said:
I already bought the key code of parallels desktop 11(79.99$), According to your advising that u sent to me, Is that mean I have to pay for upgrading as "Pro edition" really?
(P.s. This is my first time for buying it I've never had parallels desktop key before, how can i find that code for putting into the previous version key space?)
help me please thanks
my email : brightidolaf9@gmail.com
Click to expand...

Hi witchawet,

We have checked with your email and found you have purchased Parallels Desktop 11 for Mac Upgrade for $49.99. Parallels Desktop 11 Upgrade can be activated from Parallels Desktop 9/10, please refer this article. If you wish to use Parallels Desktop you have to pay the difference amount $30.00 and get a full version key or you can get a refund and purchase a full version, please let us know. Also, for your information you have bought Parallels Desktop Standard Edition if you wish to use Pro Edition then you have to upgrade to Pro. Please refer this article for more info.

Thanks,
Ajith M.
 
I bought upgrade key mistakenly, and now when I am trying to activate my perallels desktop it prompt me for previous version key.
What should I need to do now?
 
Hi @NaiNys , we can help you with the refund for the purchase you have made, so that you can go ahead and make the new purchase for the full version. Please let us know if we can initiate the refund.
 
I am having the same problem. I had a subscription to Business Edition but I wanted to downgrade to the personal Pro Edition. I bought a renewal license but I guess I needed to buy a starter license. How can I pay the difference to activate my new subscription? Thx.
 
MichaelJ35 said:
I am having the same problem. I had a subscription to Business Edition but I wanted to downgrade to the personal Pro Edition. I bought a renewal license but I guess I needed to buy a starter license. How can I pay the difference to activate my new subscription? Thx.
Click to expand...
Hello, could you provide us with your purchase order please?
 
Don't have key from previous version?
activate it ask me the previous version key I don't have it, I need your help
 
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